Terms and Conditions


We love our products and services, and we think you will, too. With the Sprint Satisfaction Guarantee, you can try your new product for 30 days. If you aren't 100% satisfied with your product, contact us and you will be provided with a return slip that will enable you to return the instrument at no cost to you for shipping.    Please note that this must be postmarked on or before the 30 day trial period.





 Pangrazio Music shall be referred hereinafter as "Pangrazio" and the customer shall be referred hereinafter as "Renter". Renter agrees to abide by the terms and conditions of the Rental Agreement as described herein:


Rental Term:

Because the instrument will be shipped to you, a 2 week grace period is extended to you before your credit card will be charged for the rental amount.   The rental term is three months, and thereafter the rental agreement will become month to month the agreement terminated upon the return of the equipment.  Rental payment is non-refundable.  The equipment must be received by Pangrazio Music before the monthly ACH fee to avoid incurring another monthly charge.   Any equipment that arrives after this monthly ACH will incur a monthly charge for the entire month, and this is non-refundable.


Late Charge: If a rental payment is not received within 7 (seven) days after it is due, a $5 penalty will be charged to.


Credit Card Authorization: If Renter is more than 10 (ten) days delinquent, Pangrazio is authorized to submit a credit card charge for the rental due to the Renter's card on file plus any late fee(s) due. If the Renter is declared in default of this Agreement as outlined herein, Pangrazio is authorized to submit a charge for the total sums owed under this agreement including any remaining balance due to purchase the equipment plus any late fees. If Pangrazio takes possession of the equipment, a credit card charge will be submitted to the Renter's credit card for any past due payments.


Default: Pangrazio can declare a Renter to be in default if (i) Renter fail to pay a scheduled rental payment and late charge within 25 days after the due date of the scheduled rental payment. (ii) Renter provided inaccurate or misleading information on this agreement (iii) any other circumstance that Pangrazio feels endangers the safety of the equipment. If Pangrazio declares a Renter to be in default, the equipment must be returned to Pangrazio within 24 hours or it will be subject to repossession. Failure to return the rented equipment to Pangrazio in the event of default at their request may constitute under the laws of this state, an act of theft which is considered a felony punishable by fine or imprisonment.


Repossession: If Pangrazio declares a Renter to be in default of this Agreement, Pangrazio is entitled to repossess the equipment according to the State of California and Federal law. If Pangrazio takes possession of the equipment, it is agreed that this agreement shall terminate and there shall be no further responsibility on either party with the exception that the Renter will be liable for past due payments. Renter will also be responsible for any collection fees associated therewith.



Replacement Coverage (Loss/Damage Waiver): Renter is responsible and liable for the loss or damage of the rented equipment other than ordinary wear and tear. In the event of loss or theft, or damage beyond repair of rented equipment, Renter will be responsible for compensating Pangrazio in an amount equal to the Retail Purchase Price of the equipment in question, less any applicable rental payments. Pangrazio will subsequently provide a replacement instrument of equal quality. Proof of loss and circumstances satisfactory to Pangrazio will be required. For this coverage, rental account must be current and Renter must file a police report within 24 hours and notify Pangrazio within 48 hours.



 Repair and Maintenance: Pangrazio will make the appropriate repairs and adjustments to keep the equipment in proper playing condition as long as the account is current. This does not include the restoration of finish, willful damage, careless handling, cleanings or replacement of expendable accessories such as but not limited to strings, rosin, reeds, etc. The Renter is responsible for the maintenance and servicing of the rental equipment.


Loaner: In the event that the rented equipment needs to be returned for repairs taking more than 3 working days, a loaner may be provided by Pangrazio, free of charge (subject to availability).


Size Upgrade: The instrument will be exchanged for the next size up at any time. (Subject to availability).